Equipment Protection Plan

We have extensive experience in managing programs that are designed to raise your revenue, lower your risk, and increase overall customer satisfaction.

Our Services

Let us help you navigate the regulatory complexities of the industry and manage the ongoing performance of your extended warranty program. Think of Xeratex as your partner, providing a full catalog of administrative support for all your warranty needs. We offer an extensive list of services, including RFP design and management, agreement and pricing review, new program design, existing program management, obligor and compliance facilities, and complete administration of your service contract and/or extended warranty program.

Why Xeratex?

As your trusted partner, we provide a wide range of services and solutions that are crafted for your specific needs. We offer flexible integration options that can mimic those of your current provider, reducing stress on your IT team and accelerating the onboarding process. In addition, we support a variety of diverse products, including electronics, appliances, fitness equipment, jewelry, home furnishings, and auto parts, among many other items.

What's Covered?

Our Protection plans cover the cost of parts and labor for mechanical breakdowns under normal use or resulting from defective materials.

What’s Your Responsibility?

Simply operate the equipment according to specified guidelines and perform all necessary maintenance. Our programs won’t reimburse you for covered components unless you maintain the required service schedule.

Examples of what an Equipment
Protection Plan does NOT cover

Operator abuse, neglect, or improper or abusive use of the machine, including but not limited to the failure to perform the recommended preventative maintenance as specified in the Operation & Maintenance Manual.
Applications not approved by Program Provider.
Improper or abusive use of machine.
Operation beyond the design and/or capacity of the machine.
Wear-out and normal deterioration in performance, accelerated wear-out of components due to operating technique or application, including but not limited to oil consumption and gasket or seal leaks.
Chemical corrosion and physical or mechanical erosion.
Unauthorized fuel setting changes.

Operating equipment with improper, contaminated, or improper levels of fuel or fluids or the use of improper filters.
Modifications, unless the modifications were authorized at the request of Caterpillar and performed at an approved repair facility.
Operating at performance settings other than the standard Caterpillar specification.
Accelerated wear-out of components due to operating technique or application.
Physical damage.
Acts of war, vandalism, riot, theft, explosion, collision, fire, and/or any other act of nature, person, or vermin.

Any repairs if the service meter has been stopped or altered or misrepresents the equipment’s actual usage.
Mechanical transportation or towing costs or field service travel expenses.
Loss of time, inconvenience, downtime, or downtime-related expenses or other incidental or consequential loss that results from a defect in material or workmanship.
Any costs incurred to improve operating performance due to normal wear and tear.
Storage or miscellaneous shop supplies.
Mechanical Breakdown resulting from failure of a non-covered component.
Freight and taxes.

Any cost covered by any warranty of the manufacturer, including emissions warranty or repairer’s guarantee regardless of whether the warranty or repairer’s guarantee is honored.
Performance complaints, including but not limited to adjustments to fuel settings or electronic unit injectors to comply with emissions standards under Environmental Protection Agency or similar national, federal, provincial, or state law.
Any costs incurred for the manufacturer to comply with emissions standards under the Environmental Protection Agency or similar national, federal, provincial, or state law.
Failure to use fuels and lubricants that meet or exceed the minimum specification requirements of the manufacturer as specified in the Operation & Maintenance Manual or other technical bulletins.